Works directly with the Operations Specialist and Facility Manager in all aspects of warehousing and trucking. Also, assists Operations Specialists in monitoring SOP understanding and compliance at the branch level, uncovering inefficiencies and assists in the development of appropriate training.
Proactively seeks out improvements, innovations, and new techniques to raise the customer service level. Work on developing best practices that can be adopted companywide to give a competitive edge. Also works with front line Team Members to develop standard operating procedures, establish benchmarks, and performance measurements that are universally applicable to all locations. Offers warehouse assistance to branches needing extra warehouse support to meet customer service demand.
Duties and Responsibilities:
a. Works in conjunction with the Operations Specialists to develop uniform standards and specifications for storage racking, material handling, equipment, labeling, and warehouse supplies.
b .Assists branches to get 100% compliant with bin locations.
c. Reviews monthly safety data and works with Operations Specialist to ensure re-training is completed.
Team Member Training:
a. Develops branch warehouse training content and assists in conducting “Train the Trainer” by offering warehouse assistance during the training process.
b. Assists with training curriculum development.
c. Ensures the training is completed.
Standard Operating Procedures:
a. Works with Operations Specialists to ensure all SOPs are kept up to date on Slakeyteam.com.
b. Audits SOP’s annually to revise as Slakey evolves and solicits help from the Operations Specialists to accomplish this task.
a. Assists in accident investigation and root cause analysis.
b. Makes recommendations to Operations Specialists for procedural changes, employee training and safe work practices that will reduce the risk of incurring similar accidents in the future.
Major Ongoing Project Involvement:
a Assist in process of bringing new branches online in branch moves.
b .Assists in all other major projects from an administrative and warehouse support role.
a. Completes quality, error free work.
b. Accurately records and directs message to appropriate individuals.
c .Performs office support duties such as word processing, filing, sending faxes, preparing mailings, distributing interoffice mail and photocopying.
d .Informs supervisor of customer service problems, office supply needs, etc.
e .Keeps office area clean and orderly.