-Is a role model for excellent customer service by treating all customers fairly and honestly.
-Ensures the Warehouse Team delivers the following customer service standards with a welcoming manner:
-Customers are greeted as they arrive and promptly helped.
-Customers come first, not paperwork or discussions with other Team Members.
-Orders are written and pulled accurately.
-Customers are thanked for their orders.
-Customers are given assistance in loading will calls onto their trucks.
-Orders are delivered on time.
-Product is given to customers free of damage.
-All Warehouse Team Members are friendly and helpful, with a “can do” attitude.
-All customer issues resolved by the end of the following business day.
Warehouse Team Member Development:
-Assists by Recruiting, hiring, and training Team Members meeting company standards.
-Team is composed of 100% top notch people; those not meeting standards are promptly coached and/or disciplined as appropriate.
-Motivate employees, make improvements, increase productivity, and achieve metric goals.
-Recommends and initiates personnel actions with management approval, including pay changes, promotions, transfers, demotions, disciplinary actions, and terminations.
-Ensures Team Member compliance with company policies.
-Mentors employees to build foundations for career paths and success, ensures a safe and positive work environment, including operation of equipment and safe material handling methods.
-Listens to, investigates, and resolves customer/branch complaints regarding damaged products, products, product storage, or errors in product receipts.
-Proactively sets goals and expectations for Warehouse Team Members.
-Complies with Company Standard Operating Procedures and maintains safe work practices and security, including:
-All Team Members are properly trained in product and operating procedures.
-Warehouse is clean, neat, safe, and organized.
-Warehouse has appropriate layout, and product and storage location systems and labeling are properly implemented.
-Items are kept in their proper storage locations.
-Stock truck receiving is done, and all stock put away
-Local Branch truck deliveries are ready within in reason of warehouse operations.
-All safety meetings are held on time and the Team works in a safe manner.
-Inventory accuracy meets standards.
-Ensures accurate Bin Locations.
-Team Members follow the word and spirit of Slakey policies and SOPs.
-Equipment and vehicles are kept clean and properly maintained.
-Works with Branch Manager to ensure disputed invoices are resolved in a timely manner.
-Slow moving and discounted value inventory is disposed of in a timely manner.
-Proper security is in place to prevent theft or damage to company property.
-Acts as a working supervisor, completing general warehouse tasks as needed.